TÉRMINOS Y CONDICIONES DE USO
OVERVIEWTo make purchases within the site, the user and/or client must register on the website with an email and password that is for the exclusive and personal use of the client. The user accepts and acknowledges having read and understood these terms and conditions, accepts to be subject to them and to the laws and regulations of the Colombian Legislation.
DELIVERY, CHANGES AND RETURNS POLICIES
SHIPPINGBiodistribuciones Terra S.A.S. will send your order in the established time conditions, the cost will depend on the destination and will be included in the purchase.
DELIVERY TIMESThe delivery will be made at the address indicated at the time of check out to any responsible person of legal age who is at the address at the time of delivery, for which the signature of the transporter’s guide will suffice. Includes for residential units or buildings with concierge service, the reception and signature of the concierge. The delivery time will start counting from the confirmation of payment, this will be sent through a message to your email. For credit and debit card payments, our PayU payment processor must approve the transaction based on data analysis, which may take up to one business day.
- If your purchase is confirmed before 3 p.m. from Monday to Friday, the first business day is the day you make the purchase and from that day the delivery time will start counting.
- If your purchase is confirmed after 3 p.m., the delivery time will start counting from the next business day of confirmation of your purchase.
- If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start at count from next business day of confirmation of your purchase.
CHANGES AND RETURNSThe client has a period for returns of 10 business days from the date the carrier delivers your order to the address provided in the purchase. You must notify about the return before the 10 business days have elapsed through one of our service channels. The return shipment must be done by any means and the associated costs will be borne by the buyer. The shipping date that appears registered in the return guide must not exceed 10 business days from the initial receipt date. You should keep in mind that promotional or discounted products do not have change. In some cases, special conditions will apply that will depend on the dynamics or activity on which you are buying them. To return the product you can use the same packaging in which we delivered your order or use a packaging of your choice, however, it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the transportation process. The product must be returned in optimal conditions, without traces of having been used. Once the product is received in our warehouse, we will verify its conditions and according to the results, a new product will be sent to you or a coupon will be given to you for a new purchase. You can choose between the following options:
- Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase.
- Coupon to make a new purchase (This coupon is valid for six months from
- the date of creation).
- Money refund. (Only for requests for product quality).
- Changes will be shipped based on inventory availability and will apply same times as a regular delivery.
- The coupon for a new purchase will be sent in approximately 2 business days after the product is received at the warehouse.
- Money refund: Depending on the payment method you used for your purchase, the refund will be made via electronic transfer or to your credit cardcredit. Partial refunds will be processed via electronic transfer.