To make purchases within the site, the user and/or client must register on the website with an email and password that is for the exclusive and personal use of the client. The user accepts and acknowledges having read and understood these terms and conditions, accepts to be subject to them and to the laws and regulations of the Colombian Legislation.



Biodistribuciones Terra S.A.S. will send your order in the established time conditions, the cost will depend on the destination and will be included in the purchase.


The delivery will be made at the address indicated at the time of check out to any responsible person of legal age who is at the address at the time of delivery, for which the signature of the transporter’s guide will suffice. Includes for residential units or buildings with concierge service, the reception and signature of the concierge. The delivery time will start counting from the confirmation of payment, this will be sent through a message to your email. For credit and debit card payments, our PayU payment processor must approve the transaction based on data analysis, which may take up to one business day.
  • If your purchase is confirmed before 3 p.m. from Monday to Friday, the first business day is the day you make the purchase and from that day the delivery time will start counting.
  • If your purchase is confirmed after 3 p.m., the delivery time will start counting from the next business day of confirmation of your purchase.
  • If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start at count from next business day of confirmation of your purchase.
If at the time of receiving your order you notice anything new in the packaging or condition of the same, this must be recorded in the observations field of the transport guide. Deliveries cannot be made at an exact time and in case no one is in the address, the carrier will make up to two additional delivery attempts. If not to make the delivery, the product will be returned to our warehouse and we will contact contact you to arrange a new shipment.


The client has a period for returns of 10 business days from the date the carrier delivers your order to the address provided in the purchase. You must notify about the return before the 10 business days have elapsed through one of our service channels. The return shipment must be done by any means and the associated costs will be borne by the buyer. The shipping date that appears registered in the return guide must not exceed 10 business days from the initial receipt date. You should keep in mind that promotional or discounted products do not have change. In some cases, special conditions will apply that will depend on the dynamics or activity on which you are buying them. To return the product you can use the same packaging in which we delivered your order or use a packaging of your choice, however, it is important that the packaging is adequate according to the nature of the product so that it cannot be affected during the transportation process. The product must be returned in optimal conditions, without traces of having been used. Once the product is received in our warehouse, we will verify its conditions and according to the results, a new product will be sent to you or a coupon will be given to you for a new purchase. You can choose between the following options:
  • Product change (Subject to inventory availability at the time of change). Changes can only be made for products with a value equal to or less than the original and the difference, if applicable, will be delivered in a coupon for a new purchase in the online store. In case of not having availability for the change, the value of the product(s) will be delivered in a coupon for a new purchase.
  • Coupon to make a new purchase (This coupon is valid for six months from
  • the date of creation).
  • Money refund. (Only for requests for product quality).
These are the times for each of the options:
  • Changes will be shipped based on inventory availability and will apply same times as a regular delivery.
  • The coupon for a new purchase will be sent in approximately 2 business days after the product is received at the warehouse.
  • Money refund: Depending on the payment method you used for your purchase, the refund will be made via electronic transfer or to your credit cardcredit. Partial refunds will be processed via electronic transfer.
Via wire transfer, the process can take 5-7 business days. The refund to your credit card, it can take up to 30 business days, this time is estimated and is subject to the internal processing of the card issuing bank. Biodistributions Terra S.A.S. will not be responsible for deductions or withholdings of money for services that the financial entity can apply. After receiving the product in our warehouse, we will send you a request form of refund for you to fill out, once we confirm receipt of this formatit will start counting down the time for your refund. In case your product does not meet the conditions to accept the return. Te we will notify you with a message to your email the reason why the change does not proceed and/or warranty and the product will be returned to the original shipping address.


In accordance with the right of withdrawal enshrined in Law 1480 of 2011, the consumer must exercise this right within the first 5 business days following the date the product was delivered. For the return invoking the right of withdrawal, the customer must return the product by the same means and in the same conditions in which he received it, approaching an authorized point of the carrier and using only the guide provided by the store. If ____________________________________ will return to the consumer all the sums paid without proceeding to make discounts or withholdings for any concept. To learn more about your right and the obligations that arise from it to exercise it, please consult the decree at www.sic.gov.co.


The law provides that in sales made through electronic commerce mechanisms and/or online sales, and a credit, debit card or any other means of electronic payment has been used to make the payment, the participants in the payment process must reverse payments requested by the consumer when subject to: – Fraud. – Corresponds to an unsolicited transaction. – You have not received the purchased product within the time informed in the delivery policy – The product delivered does not correspond to what was requested or is defective. If any of the above grounds is met and to proceed with the reversal of the payment, within the following five (5) business days the consumer must return the product, when applicable, and notify the issuer of the electronic means of payment of the claim. used to make the purchase, which, together with the other participants in the payment process, will proceed to reverse the transaction to the buyer.


Biodistribuciones Terra S.A.S is the sole owner of the domain, website content, graphic and audiovisual material, texts, distinctive signs, trademarks, logos, industrial designs and other intellectual property elements contained on the site. Unauthorized use is considered a violation of current national and international regulations regarding Industrial Property and Copyright.