Frequent questions

Entering in the title Register and/or in the icon and you enter the requested information.

You enter My Account, in the Personal Information part you will find the option to change the password.

Once registered, you enter My Account, in the Order History part you will find the orders placed.

After completing the corresponding registration, choose the product or products of your interest, click on the shopping cart and follow the steps to make the corresponding payment.

The law gives you 5 business days to cancel your order and your money will be refunded depending on your payment method.

The delivery time for Bogotá is 2 business days, for main cities it is 3 to 5 business days and for the rest of the country, we deliver your order within a period of up to 8 business days. The delivery time will start counting from the confirmation of payment, this will be sent through a message to your email. For credit and debit card payments, our PayU payment gateway must approve the transaction based on data analysis, which may take up to one business day.

If your purchase is confirmed before 3 p.m. From Monday to Friday, the first business day is the day you make the purchase and from that day the delivery time will begin to count.
If your purchase is confirmed after 3 p.m., the delivery time will start counting from the next business day of confirmation of your purchase.
If you make a purchase on a Saturday, Sunday or holiday, the delivery time will start counting from the next business day of confirmation of your purchase.

Depending on the means of payment you have used for your purchase, the refund will be made through an electronic transfer to your bank account or to your credit card.

Partial refunds will be processed via electronic transfer.

Through electronic transfer, the process can take from 5 to 7 business days. The refund to your credit card can take up to 30 business days, this time is estimated and is subject to the internal process of the card issuing bank. If you used PayU te Fía it can take 3 to 4 business days.

To return a product you must send the product to the address of our office in which you will be responsible for the payment of the shipment.

You send us a service ticket why you want to apply the guarantee, we send to pick up the product at your correspondence address, we will review it at our facilities, if it meets the requirements that you find in the final part of our website Terms and Conditions of Uso we will send you a request form to make the refund of your money.

No, only in Colombia.

Yes, it reaches all the departments of Colombia, and its main capital cities. There may be restrictions depending on access and distance to where it is sent.

The means of payment that are received through the PayU payment gateway are: Cash, Credit Card, Payment in banks, PSE, PayU me Fía and Cash on delivery.

Yes, the payment gateway has a robust security system, thus creating a very secure way to make payments online.

On our page you will find a space for P.Q.R, there you can send us a service ticket with the required request. Or you can contact us at contacto@karavansay.com or WhatsApp 3193576566.

The customer bears the shipping costs, it will be included in the value to be paid and it varies depending on the city.